Frequently Asked Questions

Once Up In Pieces receives your completed order (puzzle artwork and payment), you should receive your puzzle within approximately two weeks. This timeframe includes up to one week manufacturing time and one week for ground delivery from Boise, Idaho.

Up In Pieces offers upgraded shipping and rush production services for an additional fee. You may be able to receive your order in as few as 2 days. Please contact us to place a rush order.

Our online payment form uses industry standard encryption to secure your credit card and personal information.

We accept VISA, MasterCard, American Express, Discover, personal checks and money orders. Orders paid by check may be delayed until the check clears.

*Puzzle sizes are in inches. Digital photo dimensions are in pixels.

Use the chart above as a guideline to determine the size of photo preferred for a quality print but keep in mind that some photos enlarge better than others. You may always email us your digital file and we will let you know what how large of puzzle you can order.

We can accept all major graphic file formats including jpg, tiff, psd, eps, ai, and pdf. Please submit separate files for each individual image.

All puzzles are laid out by hand. If the photo proportions do not fit, the photo may be cropped to fit the puzzle. If the photo cannot be cropped without losing important information a colored border may be added to the photo.

In order to print your image all the way to the edge of the puzzle, we must cut off a small amount of the picture when cutting the puzzle. The part of the image that is cut off is called the bleed. Most of our puzzles require a 1/8" full bleed which means 1/8" all the way around the image is cut off when cutting the puzzle.

Biggest Puzzle In The World puzzles require a larger bleed since we must cut out knobs around the edge of the puzzle to interconnect with other BPITW sections. When choosing images for the Biggest Puzzle In The World, please allow for this extra bleed.

When your image does not allow for a bleed, we will add a solid color border so that the important parts of your picture do not get cut into.

Usually, if you cannot obtain a high resolution digital photo, it is best to send us the ORIGINAL photo print to scan for you.  This is at your own risk and Up In Pieces does not hold any responsibility for photos lost or damaged during shipping.  If you are unsure, please contact us.

We scan up to 8"x10" photos or artwork for puzzles for free. For larger scans additional fees may apply.

Yes, your photo will be returned with your puzzle order.

Many pictures posted on the internet are not high enough quality to produce a quality puzzle print. Also, there may be copyright restrictions on the file. If you are unsure whether a photo you found will make a quality puzzle, please email it to us and we will reply with our recommendations. You may also download our copyright release form if you need to get permission from a copyright holder to reproduce their image into a puzzle.

Yes, we can accept any artwork for a puzzle. This can be a picture, a company logo, a collage you made yourself, etc. If you would like us to layout a collage from multiple pictures that you provide, additional fees apply. Collage prices are $3 per digital photo and/or $5 per photo we must scan.  You will receive a digital proof for approval before manufacturing. Please contact us if you have questions.

Yes!  Up In Pieces can customize a puzzle cut to be an exact number of pieces. Please contact us for pricing and ordering.

Yes, we offer custom cut design that allows for specially shaped puzzles.  Please contact us with size, number of pieces, and other specifics for pricing.

Yes, we can professionally layout text on your puzzle according to your specifications. A fee may apply. You may specify your text when placing your order.

Up In Pieces can produce puzzles with identical cuts and with identical pictures. However, the pieces may not be interchangeable between the two puzzles because the cut on one puzzle may not line up exactly where the cut on the second puzzle does.

We can leave off the puzzle picture on the packaging or replace it with a different photo upon request. Please contact us to make this request.

Our cardboard puzzles have a backing that is 1/16" thick.  Our acrylic puzzles have 1/16" thick acrylic on the back AND on the front creating a 1/8" thick puzzle.

All of our puzzles are printed on professional grade photo paper with a luster finish that offers a nice sheen without any glare.  All printing is full color using archival inks rated to last 200 years without fading.

We currently only offer 2D cardboard and acrylic puzzles.