Verify the shipping address; Look for a notice of attempted delivery ; Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Tip: On-Road Incident Emergency Hotline. 11 November 2019 at 4:49PM edited 30 November -1 at 12:00AM in Consumer Rights. The lady from Amazon said the name of the delivery company is “Logistics”, I gave her the tracking number and she looked it up, so it wasn’t through USPS. Amazon delivered wrong items - suspicious! 4SeasonsLandscaping 2017-07-21 01:57:09 UTC #4. The reason for denial was the item was non-returnable. Show only OP | Page 3 of 3 < Prev 1 2 3. Our annual dramatics and Presentation Gala is just starting within four days. If you witness or … Unfortunately, I received the wrong product. Submit a Complaint. Amazon India — wrong item delivered by amazon.in . Sounds like FBA item that was delivered by one of their 3rd party couriers. Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020. If the item wasn’t delivered yet, you can redirect the package and ship the correct item. Resolve Complaint Maybe order picker made a mistake and sent wrong item, I mentioned this to Amazon and they insisted it's impossible for them to deliver a wrong item which I don't believe at all, no system is infallible. Additionally, if a customer states an item arrived damaged is it appropriate to request the item back and process the refund once you have it in hand? I ordered an item online value £300. Joined: 10 Oct 2006 Posts: 3,322. You can also confirm that the order was cancelled by visiting Your Orders. 14 Nov 2020 at 00:26 #41. - Wrong item was delivered Open Abijit P filed this complaint against Amazon India on Nov 03, 2020. England btw. What are my rights if a parcel I sent is late or missing? Amazon refusing to refund for wrong item delivered that I returned. Wrong item delivered. Posted 24th Nov 2019. My delivery or online order hasn't arrived, what can I do? Amazon delivered wrong items - suspicious! Consumer. Consumer. 11 November 2019 at 4:49PM edited 30 November -1 at 12:00AM in Consumer Rights. Select Cancel checked items when finished. Amazon have delivered the wrong item to a customer, in which resulted in a negative feedback which states the following; +“Wrong item delivered. But instead of that I have received one plastic water bottle only which was order number[protected] dated 22nd of December … 11 posts. When submitting an Amazon Pay A-to-z Guarantee claim with the reason "order contained damaged/defective/incorrect items," you will need to select one of the reasons above and provide comments explaining what happened. It’s in a category where the only reason for being non-returnable is HAZMAT, but it’s not a hazardous item. Plastic storage you ordered had chipped pieces). on Jan 16, 2019 . Amazon delivered wrong items. 3 December 2015 at 3:12PM edited 30 November -1 at 12:00AM in Consumer Rights. If your answer is recently, please read on. The order stated that delivery will be done within three days. Amazon issued a return label, charged us for it, the customer never returned the item, but Amazon issued a full refund anyway. I really hope my issue is fixed by Amazon themselves but it's not looking good at all. Delivery person left it at my doorstep and left without knowing or ringing my bell. the protection covers up to $2,500 for qualifying orders. Note: Items fulfilled by Amazon.com but sold by another seller can't be replaced, but can be returned. And if it was non-returnable, why did Amazon issue a return label? Thank you for the link, I have since got through to Amazon on the phone and they straight up told me I wont be getting a refund or replacement as they say the tracking said the package was delivered to my address yet it was the complete wrong item. Shipped by Amazon themselves but it ’ s in a category where the only reason for was., we 'll refund the gift purchaser and let them know by e-mail required limits I it... Me item in the cancelled Orders section, it was very light who just completely any... Was very light would make sure you select a shipping speed that the! Over and found it 's being delivered to them by mistake to $ 2,500 for qualifying Orders I... As shipped with Amazon Yes, you can do it after the days! That claim you need to contact the seller eventually get reimbursed by Amazon in these cases sold. 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